Thames Primary Academy & Nursery is keen to ensure we provide Parents and Carers with different ways to communicate with staff at our school. We also believe that communication is key to developing a good relationship between school and parents to ensure your child thrives in our setting.
We typically use Arbor to share important information with parents. Arbor messages will usually be sent as an email, in-app message or via text message. Parents are asked to regularly check their emails as important information regarding school events, attendance matters, key dates or safety information will be sent via email.
Both the school and Nursery use ClassDojo as a way of sharing positive behaviour, photos and updates from the classrooms.
As our Classroom and Nursery staff are involved in teaching throughout the day, if you have an urgent matter you should contact the school by telephone on 01253 341466. The school office staff will be more than happy to deal with any enquiries and liaise with teaching staff as necessary.
Arbor App
The Arbor App brings all the functionality of the desktop Parent Portal to your phone. You will be able to view your child’s attendance statistics, as well as pay for meals, trips and events.
How to download the Arbor App
Download the app via your phones app store. The Arbor App is available on Apple and Android.
You must enable push notifications to receive a notification when you have a new in-app message.
Logging in to the app for the first time
You must enter your email address to login. This email address must be the same email address you have given the school.
If you experience any issues logging in, please contact the school office on 01253 341466.
The first time you login, you will be asked to select Thames Primary Academy and will need to accept Arbor’s Terms and Conditions. As a security measure, you will be promoted to confirm your child’s date of birth.
Troubleshooting
If you are having difficulty accessing the app, first check that the email address you are using to log in, matches what is held with the school office.
Email us at admin@thames.atctrust.org.uk so that we can assist you. If your details are correct and you are still not able to access the Arbor App, here are some steps to take:
- If you have more than one child, make sure you are entering the date of birth of your eldest child to access the app for the first time.
- Only relatives who are primary guardians of a child can access the app. You can ask the school office to confirm if you are listed as Primary guardian. Primary Guardians are the person/s who have parental responsibility for the student.
- Make sure you are accessing the app on a phone; the app will not function on a tablet.
- If however none of the above steps results in you successfully logging in to the App, please contact the School Office. Please do not contact Arbor directly.
ClassDojo
ClassDojo connects parents, teachers, and students.It allows you to see classroom updates, track your child’s positive behaviour, view portfolio work, and message teachers directly.
Step 1: Download the App or Visit the Website
- Mobile Devices:Download the ClassDojo app for free from the Apple App Store (iOS) or Google Play Store (Android).
- Computer/Web:Head directly to classdojo.com in your web browser.
Step 2: Create a Parent Account
- Select Sign up as a Parent.
- Enter your full name, email address, and choose a secure password.
Step 3: Connect to Your Child’s Account
To link your account to your child, you will need a unique connection code or an email invite provided by your child’s teacher.
- If you have a Parent Code (e.g.,
P1234567):- Open the app or web dashboard and tap Add a Child or + Add Code.
- Type in your unique parent code provided on your invitation sheet.
- If you received an Email Invite:
- Open the email sent by your child’s teacher.
- Click the link inside to automatically join and link your account.
Need Help?
If you haven’t received your invitation code or need assistance getting connected, please contact your child’s class teacher or the main school office.